How to create an engaging sustainability policy

Why does our business need a sustainability policy?

Your sustainability policy is an opportunity for you to share with your stakeholders what actions you are taking. This adds credibility and transparency to your sustainability claims whilst setting yourself apart from competitors.  It is more of a statement than a detailed action plan and sits alongside and in alignment with your overall sustainability strategy.

More and more business and public departments are putting in place procurement policies that align with their own sustainability strategy. So be prepared, they will be looking at your environmental credentials closely if they are considering selecting you to become part of their supply chain.

It’s also good for your brand and reputation, showing your customers that sustainability means more to you than generic language on your website. With 32% of consumers in the UK highly engaged in adopting a more sustainable lifestyle and 1 in 3 consumers having stopped buying products due to ethical or environmental concerns [1], you can no longer afford not to have one. Your sustainability policy aligns with your business’ overall sustainability strategy.

Who is our target audience?

Before you start with putting together your sustainability policy, be sure to ask yourself who your target audience is. For most SMEs, your key audience will be other businesses who are considering working with you, customers who want to check your green credentials before purchasing from you, communities where you operate or prospective investors to name a few. It is therefore important that you identify who your audience is so that you can engage with them by including relevant content and adopting the right tone.

What are the key attributes of a good sustainability policy?

There is no one size fits all format for a good sustainability policy but here are a few key attributes that you should consider when you are creating your policy.

Honesty and transparency

Demonstrate that you have identified sustainability as a top priority for your business, that you are taking genuine action to address your impacts and reporting openly on successes as well as challenges.

Measurability through tracking and targeting

If you want your policy to be credible, you need to ensure that you can measure your progress with supporting data and set targets accordingly. For example, if you want to set a target to achieve 100% landfill diversion, you will need to track your waste output per waste stream and location/ department to measure your progress.


Ensure that your policy sets out how you will review your data and targets, ideally through an annual review procedure. Seeking accreditations from an external body is also a great way to demonstrate your credibility through a 3rd party auditing process, either an industry specific standard or an ISO 14001 certification. 

What content should be included in a sustainability policy?

Bearing in mind who your target audience is, you need to ensure that the content of your policy is relevant and accessible to them, so here are a few key content areas to cover:

Put sustainability at the heart of your business strategy

Building on your company values and purpose, show how sustainability is embedded into your business strategy and part of your day-to-day priorities and operations.

The Unilever Compass Strategy [2]

Lay out the key sustainability topics that you have identified as a priority for your business

You want to focus on the areas where you can create maximum impact, whilst also keeping in mind what issues are important to the business and those that your business can make a difference on [3], see for example Sainsbury’s “core pillars to tackle climate change” [4].

Sainsbury’s “Core pillars to tackle climate change” [4]

Your carbon footprint

Where does your environmental impact come from and how can you reduce it? Include a description of your main emission sources, how you are measuring them and how you are tackling them. Why not include an illustration of your carbon footprint, like this example by Pukka Teas [5]?

Pukka Teas Carbon Footprint [5]

Your targets and timeline

Make sure you set ambitious but achievable targets within a realistic timeline, that you can measure and review regularly. Ideally you would include some immediate-, medium- and long-term targets and if you have not already done so why not join the UK Business Climate Hub and commit to Net Zero [6]?
Of course, don’t forget to mention the steps you have already taken like in this visual from Pukka Teas [5].

Pukka Teas How we’ll get to net zero by 2030 [5]

Your supply chain

For many businesses, much of their environmental impact lies within their supply chain (scope 3), so showing that you are proactively addressing this is key.
Some examples of what you may want to include could be: do you ask for their environmental policy when you go to tender? Do you have a set of standards for your procurement (for example buying only organic or locally sourced products)?
Even if you only work with small businesses that don’t yet have an environmental policy, you can still be proactive by starting conversations with them to encourage them to address sustainability, which is worth mentioning in your policy.


Include any certifications that you have gained or are working towards achieving. Whether these are industry specific or wider ranging bodies (Fairtrade, RainForest Alliance) or recognized frameworks (ISO 14001, BCorp, Ecovadis etc.) they will add credibility to your commitments given that the accreditation process involves a third-party audit.

What should we avoid putting in our sustainability policy?

Avoid making claims that aren’t true or over claiming, which could leave you open to being accused of “greenwashing”. 

How can we make our sustainability policy engaging?

Your sustainability policy should be a key component of your communication strategy. It is important to make it as accessible and engaging as possible.

  • Consider the tone and language of the report to make it accessible to your audience.
  • Avoid over complicating it or going into too much detail. Pages and pages of data is not what your audience wants to see, so keep it concise.
  • Use engaging imagery and simple infographics to make the content visually appealing and unique to you or your business. Here is an example from Aviva[7].
Aviva’s Sustainability Ambition [7]

Where should it be published?

Your sustainability policy needs to be easily accessible therefore it should be easy to find on your website.

Should it be reviewed regularly?

Yes, your sustainability policy should be reviewed annually at least when you have reviewed your targets and data. 

References and further reading








Example of short sustainability policies:

Fleur Record Smith
Fleur Record Smith
Fleur is the founder of Hayne House, a wedding and events venue based in Kent that is passionate about sustainability and driven by her determination to bring change to a very wasteful industry. Hayne House was the first accredited business of the Sustainable Wedding Alliance, of which Fleur is now an ambassador. After attending business school Fleur pursued an entrepreneurial path gaining experience initially in commercial property then in the events industry where she has put in practice her ability to lead, problem solve and implement strategy and processes. She has first-hand experience of the challenges that small businesses face as they transition to a sustainable operating model and wants to put her experience to use by sharing practical resources and tools. Fleur is a B-Leader, meaning she can support businesses through the B-Corp process and is an accredited sustainability professional of the GRI (global reporting Initiative), the leading international sustainability reporting initiative. She is also a graduate of Cambridge Institute for Sustainable Leadership, and is currently studying a part time Masters in Sustainability at Cranfield University.

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